E-mail Technical Support
support@bluewaremedia.com
Frequently Asked Questions  

How can I contact Blueware Media?
How can I submit my payment?
What system requirements are needed?
What about updates?
How does the license work?
Is technical support free?
Is there a discount for multiple purchase?
We are a software reseller company. Do you have special reseller prices?

 

How can I contact Blueware Media?

The most effective way to reach us is by Email. Direct your sales inquiry using our online form. A representative will get in touch with you promptly.


How can I submit my payment?

You can place your order directly on our website. We accept VISA/MC/AMEX/DISCOVER/PAYPAL.

We also accept Internet payment through paypal at sales@wizlegal.com

While Website and Paypal payment will ensure a faster order processing, regular Check can be mailed to. Download our purchase order form here fill it out and send it back along with a check at:

Blueware Media  
1223 Wilshire Blvd Suite 623
Santa Monica CA, CA 90403


What system requirements are needed?

. Microsoft Windows 98/ME/2000/XP
. Pentium II 400 MHz personal computer or higher
. 64 MB of memory or more
. 180 MB hard disk space available
. Screen Resolution 1024x768 or above
. Microsoft Word 97 to 2003 Recommended (Mailmerge with JRMS can be executed through DDE or ODBC technology)

JRMS is not MAC compatible.

What about updates?

JRMS PROFESSIONAL comes with an Unlimited free update for version v1.x including updated judicial forms, v1.x engine updates.

How does the license work?

Once you purchase JRMS you benefit from an unlimited 1 user license. Which means you do not need to pay for any additional license fees to renew your use of the software. And you also benefit from free updates for the corresponding version (V.1) of your software. V.2 (available in fall 2007) will not qualify as an update but an entirely new version. You will however benefit from a discount if you wish to upgrade.

Is technical support free?

Yes, each licensed user is entitled to one year of free technical support via phone and e-mail. We develop intuitive applications with a minimum learning curve. We also provide online Tutorial on the software to cover most of your questions. Please review our help section here if you need some assistance on a particular feature. You can contact us by email at here
Is there a discount for multiple purchase?

Yes. You can benefit from a voucher if you order JRMS in group of 5 software and above. Please contact us here for discount prices information.

We are a software reseller company. Do you have special reseller prices?

We welcome resellers and have setup our affiliate program for authorized distributors. Please contact us here for further information.

 
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